Cloud computing is a style of computing in which dynamically scalable and often virtualized resources are provided as a service over the Internet.Users need not have knowledge of, expertise in, or control over the technology infrastructure in the "cloud" that supports them.
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Cloud computing is a style of computing in which dynamically scalable and often virtualized resources are provided as a service over the Internet.
ServiceMax Launches New App on Salesforce.com’s ChatterExchange
Thur, 08 April 2010 21:43:50 PST
SANTA CLARA, CA — ServiceMax today announced it has launched a new app on salesforce.com’s ChatterExchange, helping to accelerate the market shift to Cloud 2, the next cloud computing paradigm. ServiceMax Suite and ServiceMax Volume are among the first apps to leverage the social components of Chatter now available in the Force.com platform. These new apps can all be found on the ChatterExchange, a brand new category for social enterprise apps that is now part of AppExchange 2.
Salesforce Chatter provides a rich suite of social collaboration components including profiles, status updates, and real-time feeds that developers and partners are now using to build new social enterprise apps. The ChatterExchange, a new category on AppExchange 2, provides a single location for customers to try and buy these new solutions that can extend the benefits of cloud computing and social-enabled business applications throughout the enterprises. The new ChatterExchange can be found at www.appexchange.com/chatter.
“By adding Chatter to the Force.com platform, Salesforce has once again raised the bar in the Platform as a Service business. Chatter transforms the way employees collaborate and execute,” said Dave Yarnold. “We’re able to apply our industry leading domain expertise, and rapidly deliver Chatter innovation as part of our award winning field service suite. Through AppExchange, we’re making these ServiceMax Chatter innovations available to all organizations.”
ServiceMax Chatter transforms the way your company collaborates around service topics, and includes three specific chatter innovations – Product Chatter, Chatter Volume, and Chatter Maps. Product Chatter uses “phone home” technology to automatically send chatters from products deployed in the field when customer systems are not functioning properly, or require preventative maintenance. Chatter Volume and Chatter Maps tell you where the buzz is loudest in your organizations. ServiceMax Chatter is included with the ServiceMax Suite.
ServiceMax Volume for Chatter is also available as a separate offering on AppExchange 2. Available for free, Volume for Chatter can be used across any function to tune into where employees and systems are buzzing the loudest.
“ServiceMax is a leader in using cloud computing to transform the field service industry, said Kendall Collins, chief marketing officer, salesforce.com. “By making ServiceMax available via the ChatterExchange on AppExchange 2, they are delivering compelling new social enterprise applications in a complex industry like field service. By building their applications on Force.com, ServiceMax is focusing 100% of its development effort on delivering new field service functionality and innovation instead of managing infrastructure.”
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